You may return any item within 30 days of the delivery date for a refund or an exchange. The delivery date is the date on which the carrier records the parcel as delivered. A request made after the 30th day is outside this policy and we are not obliged to accept it. We accept returns and refunds for customers in the USA.

Returned items must be unworn other than an indoor fitting, unwashed, free of odour, cosmetics and animal hair, and must carry their original tags. Garments that have been worn for their intended use are not returnable.

Every return is inspected on arrival against these conditions. An item that does not meet them is returned to you at our expense together with a written statement of what the inspection found. We do not decline a return without stating the reason.

1. Write to [email protected] quoting your order code, the item and its reference.
2. We respond within 1–2 business days with return instructions and the return address. Do not send an item back before you receive them; unannounced parcels cannot be matched to an order.
3. Pack the item securely with its tags attached and send it to the address provided.

Return shipping is the customer's responsibility where the return is a change of mind, a size change or any other reason not attributable to us.

We pay return shipping in full where the fault is ours: the wrong item was sent, the item does not match the measurements published on its product page, or the item has a manufacturing defect. In those cases we issue a prepaid label by email once the return is approved.

We recommend a trackable service. A parcel that does not reach us cannot be refunded, and the risk of loss in transit to us rests with the sender.

$0.00. No restocking fee is charged on any return. No percentage and no handling charge is deducted from a refund for any reason. Return shipping, where it is the customer's responsibility under the section above, is the only cost that may arise.

Where a return passes inspection, the refund is issued to the original payment method within 5 business days of arrival, and a confirmation is sent by email on the day it is issued. The time taken for the credit to appear on your statement after that point is determined by your bank or card issuer and is typically a further 3–5 business days. That period is outside our control.

Original outbound shipping charges are refunded only where the return arises from our error as defined above.

An exchange is subject to the requested size or colourway being in stock at the time your return is processed. Where it is not, we issue a full refund instead and notify you of the reason. We do not hold an exchange open against future stock.

• Items marked final sale at the time of purchase.
• Underwear, swimwear and any item worn next to the skin, for reasons of hygiene, once the hygiene seal or tags have been removed.
• Items made or altered to a customer's specification.
• Items returned without tags, or showing wear, washing, alteration or damage that did not arise from a manufacturing defect.
• Gift cards.

Nothing in this policy limits any right you have under applicable U.S. federal or state consumer law, including any right in respect of goods that are not as described.

Write to [email protected], Monday-Friday, 9:00 AM - 6:00 PM MT. Quote your order code and we will answer within 1–2 business days.