An order confirmation email goes to the address you entered at checkout the moment the order is placed. It lists every item with the size and colour you chose, the shipping method, the amount charged and your order code. That email is your proof the order went through. If it has not arrived within a few minutes, check your spam folder, then write to [email protected] and we will confirm it by hand.

Handling Time is the time we take to pick, pack and hand your parcel to the carrier. It is 1–2 business days on every shipping method without exception. Paying for a faster service buys a faster carrier leg, not faster packing — a parcel does not leave the bench any sooner because it is going Overnight.

Our cut-off is 12:00 PM PT, Monday to Friday. Orders placed before the cut-off on a business day normally begin picking the same day. Orders placed after it, at a weekend, or on a federal holiday begin the next business day. The cut-off decides when Handling Time starts; the 1–2 business days window then runs from that point.

Total Delivery is Handling Time plus that method's transit time. Business days are Monday to Friday, excluding U.S. federal holidays.

We ship to street addresses in all fifty U.S. states and the District of Columbia, and to APO, FPO and DPO military addresses through USPS. We ship to the United States only — we do not ship internationally and we do not ship to freight forwarders. If an international or forwarder address is entered at checkout we will contact you and refund the order in full rather than send a parcel we cannot stand behind.

When the carrier scans your parcel we send a second email with the tracking number and a link to the carrier's page. You can also look up any order yourself at any time on our Track Order page using the email address you ordered with and your order code. No account is needed.

Tracking can take up to 24 hours to show movement after a label is created. If a label has not moved for more than three business days, write to us and we will open a case with the carrier.

Parcels are handed to USPS Ground Advantage, USPS Priority Mail, UPS Ground and UPS 2nd Day Air. The service shown at checkout determines the carrier for that order, and the carrier appears on the table above beside its service.

We do not choose the carrier for you after the fact: the method you select is the method we ship. Where a carrier is unable to serve a destination we contact you before shipping rather than substituting a slower service without telling you.

All parcels ship from the United States. We do not drop-ship and no parcel is dispatched from outside the country.

• Lost in transit. Once a carrier trace confirms the parcel is lost we reship the same items at no charge, or refund in full if you would rather not wait.
• Marked delivered but not received. Check with neighbours and any building office first, then contact us within 7 days of the delivery scan. We file the claim and reship or refund on the same terms.
• Arrived damaged. Send photographs of the parcel and the item within 7 days of delivery. We send a replacement and cover the return of the damaged goods.

Prices shown on this site already include any applicable sales tax. The figure on the product page is the figure you pay — nothing further is added at checkout. Because we ship within the United States only, no customs duties or import fees apply to any order.

Carriers deliver to the address exactly as entered. A missing apartment or suite number is the single most common cause of a delayed parcel. We can correct an address while the order is still in Handling; once the carrier has scanned it the address is fixed.

Write to [email protected]. Support hours are Monday-Friday, 9:00 AM - 6:00 PM MT. Every message is answered within 1–2 business days.